Shipping Policy
Superior Equipment and Supply puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. However, we will not guarantee the delivery date of any order. All orders placed on this site are subject to product availability and will be shipped according to our shipping policies.
Shipping Destinations
Superior currently ships to any street address in the continental United States. Orders cannot be delivered to P.O. boxes. Some rural and/or military sites may not be accessible to our shippers. In these cases, we will attempt to notify you and help arrange for you to pick up the order at the shipper’s main terminal. Each order is restricted to one “ship to” address. If you require multiple “ship to” addresses, please order separately for each address.
Shipping Methods and Charges
Superior ships orders to both commercial and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees. Businesses operated from a house, apartment, condominium or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees. Most orders are shipped via United Parcel Services (UPS). The shipping charges are automatically calculated online, based on both the weight and dimensions of the carton in which your order will be shipped. Some oversized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered curbside, that is, at the end of the driveway or along the street curb. Deliveries to commercial addresses with loading docks will be made at the dock.
Common carrier shipments require a signature at the time of delivery. IMPORTANT: You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as drivers are not required to provide assistance in unloading the order. If you require methods and/or services not specified above, including but not limited to inside delivery, lift gate delivery, set-up and assembly (only if delivered by Superior Equipment and Supply team), upstairs/high-rise delivery (resulting in pending shipping quote), delivery notification, residential delivery or date-specific delivery, you must contact us for a price quote on the desired additional service(s). Charges for these additional services will be in addition to any shipping charges. Should the driver or installation crew, upon arriving at the worksite, determine that the work quoted does not reflect the extent of the actual work required, the customer will be asked to sign a “change order” form to reflect additional charges.
Please visit the Shipping section of this Website for more information about shipping rates and options. Superior Equipment and Supply does not ship orders C.O.D. In cases where orders are held at the terminal by the shipper, Superior will make every effort to contact you to inform you of the situation and help arrange for you to pick up the order. Orders may be held for reasons including, but not limited to, inaccessible destination address, incorrect/insufficient contact address information, etc. You will be responsible for any storage costs, re-delivery charges or other fees resulting from holding the order at the terminal.
Split Shipments and Back Orders
Superior will attempt to ship all orders complete from one location in the fewest number of shipping cartons required. When it is not possible to ship your entire order from one location, we will split the order and ship from multiple store locations and/or shipping centers. Superior will drop-ship equipment and/or supplies directly from our manufacturers to you when the need arises due to an out-of-stock situation, reduced shipping time, etc. Generally, we will attempt to notify you using the email address or phone number you provided when the order was placed. On rare occasions, there may be an item on back order or still in transit to our warehouse from the manufacturer. We will attempt to contact you by phone or email to explain the situation and offer solutions. Because we try to use as much of our warehouse space as possible to carry inventory, we are not able to hold items on partial orders for a single delivery. We also cannot hold paid merchandise for extended periods of time.
Delivery Time
Due to our vast inventory, we are able to ship most orders within 2-3 business days after receiving it, with approved payment. Products listed as “special order” will be shipped at the earliest possible date. Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. While we will make every effort to provide your order by the desired date, Superior Equipment and Supply does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery.
Orders Damaged in Shipping
While every effort is made in correctly filling and carefully packing your order, occasions will arise when a package is lost or damaged in transit. To ensure that your order is received complete and undamaged, we recommend the following order check-in procedure:
1. Inspect the entire shipment for visible damage prior to accepting the shipment, and note any damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton(s) and note any tears or large dents on the packing slip (invoice).
2. Verify the number of packages delivered with the packing slip provided by Superior Equipment and Supply.
3. Unpack your order immediately and inspect for hidden or concealed damage, even if you don’t plan to use the item right away.
4. Should any damage be discovered, retain the shipping carton and any inner packaging, request inspection from the carrier immediately. Make a written request for inspection to the carrier as well. Hidden or concealed damage must be reported and an inspection requested within 3 days of delivery. Once you have requested an inspection from the carrier, contact Superior Equipment and Supply Customer Service toll-free at 1-800-960-4300 to inform us of the situation. Please have your order number, shipping information and tracking number ready to assist us in this process. Superior Equipment and Supply is not responsible for damaged items accepted and signed for at the time of delivery. Superior will arrange for return shipping to our distribution center for an item that was sent to you in error, received defective, or damaged in shipping (assuming the criteria for the order check-in procedure outlined above has been reasonably met.)
Cancelling an Order
If you need to cancel an order, please contact us during our normal business hours as soon as possible, preferably by phone for the fastest response. If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order. You will be responsible for round-trip shipping costs on any order that has been shipped prior to cancellation, that is refused at time of delivery, or is shipped in good faith but returned to us due to incorrect or incomplete shipping information. If you need to return an item to us, please read our Return Policy for more information.
Special Orders
Any product that we do not stock in our warehouse is considered a “special order” item. Special order items must be paid in full prior to processing. Customers with open credit terms are required to sign an invoice marked “special order, not returnable.” Upon receiving your payment for a special order product, we will process and send the order to the factory for manufacturing (if required) and shipping. Special order items will be shipped at the earliest possible date. While we make every effort to ensure that you receive your order at the earliest possible date, Superior Equipment and Supply does not guarantee the timely delivery of any item. For special order items not currently on our Website, there is a minimum order of $300.00, or the manufacturer’s minimum order, whichever is higher, not including shipping and any applicable taxes or fees. For information about returning a special order, please see our Return Policy.
